We choose our preferred suppliers carefully and have worked with them for many years. They offer fantastic guarantees on the majority of their products. Anything from 1 year for something as small as a toilet roll holder, right up to a LIFETIME guarantee on some of their shower enclosures!
The guarantees offered by our preferred suppliers usually cover the repair or replacement of the faulty product. You may be asked to provide photographs or additional information on the fault if required by the manufacturer.
These material guarantees are with the supplier/manufacturer directly, not with THT Ltd, but on the rare occasion something may go wrong with their products, just contact us and we will be happy to liaise with the supplier/manufacturer on your behalf.
Any materials sourced by you from any other supplier and installed by THT Ltd would not be covered under any warranty or guarantee offered by THT Ltd and you would need to report any faults to that supplier directly. Guarantees are legally enforceable, and details on how to make a claim should be included clearly when purchased, either on the packaging, receipt or other proof of purchase. This is in addition to your statutory rights as a buyer, which should also be made clear in the guarantee.